Privacy Policy

This Privacy Policy explains how ProcessDrive India Pvt. Ltd. (“ProcessDrive”, “we”, “us”, “our”) collects, uses, maintains, and discloses information from visitors and users (“User”, “you”) of https://processdrive.com/ (the “Site”). It applies to the Site and to all products and services offered by ProcessDrive.

By using this Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

Personal identification information

We may collect your name, email address, phone number, country, areas of interest, and information you share in surveys or forms. We collect this when you visit the Site, fill out a form, sign up for our newsletter, request a demo, make a purchase, take a survey, or use any of our features or services.

You may visit the Site anonymously. You can also choose not to provide personal information, although this may prevent you from using certain features of the Site.

Non-personal identification information

When you use the Site, we may collect technical details such as your browser type, device type, operating system, internet service provider, and how you connect to the Site.

We may use the information we collect to:

• Improve customer service: respond to your requests and support needs more efficiently.
• Personalize your experience: understand, in aggregate, how our users engage with the Site and our resources.
• Improve our Site and services: use your feedback to improve our products and services.
• Process orders and payments: use the details you provide only to deliver the service you requested.
• Run promotions, surveys, and features: send information you have agreed to receive about topics of interest.
• Send periodic emails: share order updates, respond to your questions, and, if you join our mailing list, send news, updates, and details about our products and services.

You can unsubscribe from emails at any time using the unsubscribe link at the end of every email.

Our Site uses cookies to improve your experience. A cookie is a small file stored on your device by a website. Cookies help us recognize your visits, measure traffic, and understand how the Site is used. Cookies do not give us access to your device or to any personal data you have not chosen to share.

We collect personal details through cookies only with your consent. You can block cookies or receive alerts about them through your browser settings. If cookies are disabled, some parts of the Site may not work as expected.

Cookies and tools we use

• Session cookies: to recognize you on the Site and remember log-ins for our system.
• Log cookies: to see which pages visitors use, so we can analyze traffic and improve the Site. Data collected is used for internal analysis only.
• Google Analytics: to measure web traffic and usage trends. Data is processed anonymously. You can opt out through Google Ads Settings or the Google Analytics Opt-Out Browser Add-on.
• Google Ads and Google Remarketing: a conversion tracking cookie is placed when you click a ProcessDrive advertisement delivered by Google Ads. These cookies last 30 days and do not collect personal details. They help us measure how well our ads perform.
• Lead tracking system: to understand where our leads are in the sales and marketing process, so we can meet the needs of potential customers.
• ProcessDrive CRM: to manage sales activities such as emailing, forecasting, and reporting. All collected information is kept confidential.
• Email marketing: we send two kinds of emails: personal correspondence (including invoices and business offers), and newsletters, where we can track at an individual level whether an email was opened or clicked. To avoid email tracking, unsubscribe from our newsletter.

How to manage cookies

You can manage or block cookies through the settings of your browser (Chrome, Safari, Firefox, Edge, or others). Please refer to your browser’s help section for instructions.

We use appropriate methods to collect, store, and process data securely, protecting your personal details from unauthorized access, alteration, disclosure, or loss. Sensitive information exchanged between you and our Site is transmitted over a secure SSL connection.

ProcessDrive operates an Information Security Management System (ISMS) and is ISO 27001:2022 certified. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

We never sell, trade, or rent your personal information to anyone.

We may share general demographic information, not linked to your identity, with trusted partners, affiliates, or advertisers for the purposes described above. We may also work with third-party service providers to operate the Site or perform tasks such as sending newsletters or surveys. Your information is shared with them only for those specific tasks, and only where you have permitted it.

We will not share or pass on your personal information to others unless you give us permission or the law requires it.

You can control how your personal data is collected and used:

• Access: request a copy of the personal data we hold about you.
• Correction: if any information we hold about you is incorrect or incomplete, tell us and we will correct it promptly.
• Withdraw consent and erasure: if you have agreed to the use of your data for direct marketing or analytics, you may change your mind at any time and ask us to erase your data or stop processing it. Your data will be removed within 30 days of your request.
• Complaints: if you believe we are not processing your personal data in line with this Policy, applicable data protection laws, or the ISO/IEC 27001 standard, you may lodge a complaint with the relevant data protection authority.

To exercise any of these rights, email info@processdrive.com or write to us at the address below.

Our Site may contain links, advertisements, or content from partners, sponsors, and other third parties. We do not control these external websites and are not responsible for their content, availability, or privacy practices. When you visit them, their own policies apply, not ours.

We may update this Privacy Policy at any time. When we do, we will update the date at the top of this page. Please review this page regularly. By continuing to use the Site after changes are made, you accept the updated Policy.

If you have questions about this Privacy Policy, how we run the Site, or your interactions with us:

• Company: ProcessDrive India Pvt. Ltd.
• Email: info@processdrive.com
• Phone: +91 82480 28225
• Office: SF I & II, ELCOT IT Park, Hosur, Tamil Nadu, India